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Billing With None of the Hassle

Quick, accessible and quality healthcare should always be available. With this notion in mind, we’ve made our billing process as seamless as possible. Our goal is to provide all of our patients with not only concierge-level emergency care, but with simple and comprehensive payment options.

At Victoria ER, we understand the billing process can be confusing and even frustrating at times. Let’s review some common questions regarding your financial responsibilities after receiving emergency care.

Why did I receive a bill in the mail after I already took care of my co-pay at your facility?

This is a common concern among patients and we understand that the billing process can be stressful. After you’ve paid your co-pay in office, our billing team sends an invoice to your insurance provider for your emergency room benefits. The balance you’ve received is the deductible, or coinsurance, you’re expected to pay out-of-pocket.

We work diligently with our billing team, Tyvan Billing, to make sure you never pay more than necessary. If your initial claim to emergency room benefits is denied, Tyvan will submit an appeal to your insurance carrier. If services rendered are still unable to obtain an ‘emergent’ status and receive benefits, only then will you be responsible for the remaining total costs.
Our facility offers convenient and simple installment plans to pay for your treatment. Discuss your options with our billing team to decide on which is the best plan for you.

What’s a deductible?

A deductible is the amount you must pay for medical expenses before your carrier will cover your treatment costs. This rate applies to each individual on a particular plan and usually renews each year.

What’s a coinsurance?

Coinsurance is the expenses you are responsible for after you’ve paid your deductible. In other words, it’s simply your share of the emergency care costs and the coinsurance is usually a percentage of the total cost of your treatment.

What insurance do you accept?

We participate with most private insurance carriers and accept co-pay in the form of cash, card or check for your convenience. All private insurance plans are required to provide an in-network emergency room rate, even if the facility is classified as out-of-network. Some of the carriers we commonly accept are listed below.

• Aetna
• UnitedHealthCare
• Humana
• Cigna
• BlueCross BlueShield
• Highmark
• Keiser Permanente
• Molina Healthcare
• Wellpoint

Why don’t you accept Medicare and Medicaid?

Unfortunately, Victoria ER is unable to accept Medicare, Medicaid, Tricare and CHIPS because of state law. While this isn’t a choice made by our facility, we’re still committed to providing you with the emergency care you deserve and in a timely manner – regardless of your ability to pay.

Our team of experienced physicians, administrative and billing staff are working to ensure you receive the care you deserve with none of the hassle. We encourage our patients to become informed about the billing process and visit our FAQ page for other commonly asked questions. You can also call our billing team at (713) 357-2535 for direct assistance.

Let us know about your experience at Victoria ER, and how we can better serve you!

 Nutex Health, Inc supports you and your family’s health. You can depend on Victoria ER or any one of our concierge-level, freestanding emergency facilities to deliver the emergency care you deserve, 24 hours a day, 365 days a year.