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Victoria ER frequently asked questions

Victoria ER frequently asked questions

We understand you may have questions about our services and what to expect during an emergency room visit at Victoria ER.

This guide is designed to provide clear, helpful answers to your most common inquiries, ensuring you feel informed and comfortable when choosing Victoria ER for your emergency care 24/7.

When should I go to Victoria ER?

Always choose Victoria ER when you need trusted, immediate emergency care. 

Whether it’s day or night, our board-certified physicians are here 24/7 to treat serious or potentially life-threatening conditions such as chest pain, stroke symptoms, major injuries, severe allergic reactions, or any sudden illness that feels urgent or alarming.

Victoria ER is equipped to handle both minor and major emergencies around the clock—with little to no wait time and the reassurance of compassionate, concierge-level care.

At Victoria ER, your emergency is always our priority.

Yes. We understand that emergencies don’t happen on a schedule, which is why Victoria ER is open 24 hours a day, 7 days a week, 365 days a year. Our team is always ready to provide expert medical care.

Yes, we do. As an emergency facility, we never require an appointment. You can walk in at any time, day or night, and receive immediate, compassionate care from our board-certified ER physicians and dedicated staff.

However, we do offer a convenient online check-in form where you can submit your patient information in advance, allowing you to streamline your admissions.

Navigating billing and insurance during an emergency shouldn’t feel overwhelming. At Victoria ER, we are here to help. Our team provides transparent information and dedicated support, ensuring you have the financial clarity you need during an already stressful time.

As a freestanding emergency room, we accept and file claims with most major insurance plans.

Yes, we do. Victoria ER’s “No Surprise Billing” policy is designed to protect you from unexpected, high medical bills. We will provide a transparent cost estimate for your care, allowing you to understand potential charges upfront.

If you are uninsured, you will still receive the same exceptional emergency care that Victoria ER provides to all patients. We offer flexible payment options and will work with you to find a solution that fits your financial situation, ensuring you get the treatment you need.

Patient services

Beyond our core emergency medical services, Victoria ER offers additional resources to support your health. We are equipped to provide comprehensive care that addresses your needs, from diagnostics to follow-up care.

What to expect at Victoria ER

Your comfort and well-being are our top priorities. When you visit Victoria ER, we want you to feel prepared and informed about what to expect during your visit, from check-in to your departure, ensuring a smoother and more comfortable emergency room experience.

We pride ourselves on our short wait times, typically under five minutes. Unlike traditional hospital emergency rooms, our streamlined process and dedicated staff ensure you receive prompt attention, so you can start feeling better faster.

During check-in, the friendly staff at Victoria ER will greet you and gather your basic information. If you’ve used our online check-in portal, this process will be even faster. Our goal is to get you in to see a board-certified ER physician as quickly as possible.

Yes, we do. Our Victoria ER team is board-certified in adult and pediatric emergency medicine and always handle pediatric emergencies with a gentle and reassuring approach. We have a child-friendly environment to help reduce anxiety for our youngest patients and their families.

Yes. For faster and more accurate diagnoses, Victoria ER offers advanced on-site imaging and lab services. This capability allows our physicians to make quicker, more informed decisions about your treatment, speeding up your path to recovery.

Yes. Victoria ER provides up to 23 hours of observation care  for patients who need short-term monitoring, treatment, or recovery after an emergency visit.

Our board-certified ER physicians closely oversee each patient’s progress in a comfortable, private environment.

In the rare event that extended hospitalization is required, our team coordinates every detail of your continued care, ensuring a smooth and stress-free experience.

From start to finish, you remain under the attentive care of Victoria ER’s medical team, dedicated to keeping your recovery on track.

 

At Victoria ER, your care doesn’t end when you leave our facility.

After treatment, our team provides personalized follow-up care, including next-day physician calls to check on your recovery and ensure you’re feeling better.

If additional evaluation or ongoing management is needed, we’ll guide you to trusted specialists or your primary care physician for continued support.

From your first visit to full recovery, Victoria ER stays connected and committed to your care every step of the way.

Contacting Victoria ER

Our mission is to make emergency healthcare accessible; we are always here to help. Whether you have a question or need emergency care, we make it easy to get in touch. Your peace of mind is important to us. We are committed to being accessible whenever you need us.

How do I reach the front desk?

You can reach our front desk by calling our main number at 361.573.1500. Our staff will be happy to assist you with any questions or information you need regarding our services.

Due to the nature of emergency medicine, our physicians are often busy with current patients. However, you can call our main number at 361.573.1500 with any questions and our staff will assist you.

Victoria ER is conveniently located at 6703 N. Navarro, Victoria, TX 77904. We are easily accessible near the Zac Lentz Parkway and offer abundant free parking for your convenience.

  • 6703 N. Navarro St,
    Victoria, TX 77904